3400's Commitment to Healthy Gaming
At 3400, responsible gaming means providing a safe, transparent, and enjoyable environment for all users — while recognising that every individual carries a different level of risk. We believe the best digital entertainment is entertainment that doesn't compromise your life balance, personal relationships, or financial wellbeing.
The 3400 platform is built with a range of self-control tools that allow users to manage their own play experience. We do not encourage excessive play and are always ready to support users who need guidance or assistance.
The core principle of responsible gaming that we uphold is this: play should be enjoyed as entertainment, not as a means of generating income or resolving financial difficulties. Always set your limits before you play, and stick to them.
Recognise the Signs of Risky Behaviour
The first step in responsible gaming is self-awareness. Here are some signs that your gaming habits may need attention:
Spending beyond your means, borrowing money to play, or using funds meant for daily necessities just to keep playing.
Finding it difficult to stop playing even after planning to do so, or feeling restless and uncomfortable when not playing for a period of time.
When gaming begins to affect your relationships with family, your work or academic performance, or you start hiding your play activity from loved ones.
Continuing to play in an attempt to recover money already lost, which often leads to even greater losses.
Feeling stressed, anxious, or low after a session, or using play as the primary outlet for emotional stress and personal problems.
Needing to gradually increase the amount wagered to get the same level of excitement, indicating a growing tolerance.
How to Set Effective Time & Budget Limits
Setting personal limits before you start a session is a best practice we encourage all 3400 users to follow. Limits set in advance are far easier to stick to than trying to stop yourself mid-session.
Time Limit: Decide how long you will play before starting a session. Use your phone's timer as a reminder. Take at least a 15-minute break every hour of play, and avoid playing late at night when your decision-making ability may be impaired.
Budget Limit: Set a maximum amount in MYR (RM) that you are comfortable spending in a single session, or over the course of a week or month. Money allocated for gaming should come from your entertainment budget — not from savings, bills, or family essentials.
Deposit Limit: 3400 lets you set daily, weekly, or monthly deposit limits through your account settings. We encourage all users to take advantage of this feature as an added layer of protection against overspending.
Available Self-Control Tools
3400 offers several self-control options that you can activate through your account or by contacting our support team.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once the limit is reached, further deposits will not be processed until the period resets. Limits can be reduced immediately, but increasing them requires a cooling-off period first.
If you need a break from playing, you can activate a temporary break or cooling-off period for a set duration. During this time, your account will be suspended from all betting activity, giving you space to rest and reflect on your play habits.
For those who need a stronger measure, the self-exclusion option allows you to close access to your account for an extended period. Contact the 3400 support team for more information on how to activate this option.
Protection of Minors
3400 is strictly for individuals aged 18 and above. We take the protection of children and young people very seriously. All new users are required to verify their age upon registration, and identity verification may be requested at any time.
If you share a device with younger family members, we recommend the following steps to prevent them from accessing the platform:
- Always log out of your 3400 account after each session, especially on shared devices.
- Do not save your login credentials automatically on any device accessible to children.
- Use parental controls or content filtering software on family devices.
- Make sure your account password is unique and not shared with anyone.
If you suspect that a minor has accessed the platform, please contact the 3400 support team immediately so that appropriate action can be taken.
Life Balance & Getting Professional Help
Healthy play is play that doesn't disrupt the overall balance of your life. Remember that 3400 is an entertainment destination — not a source of income or a way to solve financial problems. Make time for the other things you enjoy: family, hobbies, sports, and an active social life.
If you or someone you know is showing signs of a gambling problem, don't hesitate to seek professional help. Resources available in Malaysia include counselling services at government hospitals, community health centres, and local mental health support organisations.
The 3400 support team is also on hand to help you activate any self-control tools you need, or to guide you on the next steps if you require more specialised assistance. Reach us at [email protected] — we'll respond with full respect and without any judgement.
You can also visit the FAQ us for more information on how to use the self-control tools available on the 3400 platform.
Play With Full Awareness & Control
Your wellbeing is our priority. If you're ready to play responsibly, log in to your account or visit our FAQ to learn more about the self-control tools available.