Information We Collect
To deliver 3400's platform services safely and efficiently, we collect various types of information from our users. All information is collected for a clear purpose and does not exceed what is necessary for platform operations.
Account Information
During registration, you are required to provide basic personal information including your full name, email address, phone number, and date of birth. This information is used to verify your identity, manage your account, and confirm that you meet the minimum age requirement to use the platform.
Device & Browser Information
We automatically collect technical information when you access the 3400 platform, including device type, operating system, browser type and version, IP address, screen resolution, and time zone. This information helps us optimise the user experience and identify technical issues.
Payment Information
To process deposits and withdrawals in MYR, we collect the information required to complete transactions, including bank account holder names and details needed for FPX transfers. We do not store credit or debit card information directly — all transactions are processed through secure third-party payment gateways that comply with industry security standards.
Data Usage & Cookies
We record platform activity data such as pages visited, session duration, actions taken, betting history, and interactions with platform features. This information is collected for analytics and service improvement purposes.
How Your Information Is Used
3400 uses the information collected solely for the following purposes:
- Processing account registration and verifying user identity in accordance with legal requirements.
- Securely processes deposits and withdrawals in MYR via local payment methods.
- Providing customer support and responding to enquiries submitted to our team.
- Sending important account notifications such as login confirmations, password changes, and policy updates.
- Identifying and preventing fraudulent activity, money laundering, or misuse of the platform.
- Improving platform performance, design, and functionality based on real usage patterns.
- Complying with legal requirements and regulations applicable to the platform's operations in Malaysia.
We do not use your information to sell to third parties or for any marketing purposes unrelated to the 3400 platform.
Cookie Usage & Session Tracking
The 3400 platform uses cookies — small text files stored on your device — to enhance your experience and keep essential platform functions running properly.
Types of Cookies We Use
- Session Cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saving your preferences such as display language and interface settings to make future visits more convenient.
- Security Cookies: Helping to identify and prevent suspicious activity or unauthorised access attempts on your account.
- Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform and identify opportunities for improvement.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality and your login experience on 3400.
Data Security & Retention
3400 takes appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All communications between your device and our servers are encrypted using industry-standard SSL/TLS protocols.
Account information is stored on secure servers with strict access controls. Only authorised personnel with a legitimate business need are permitted to access user data, and every access is logged for audit purposes.
We retain your personal information for as long as your account remains active, and for any additional period required by law or legitimate business obligations. Once an account is closed and all obligations are settled, data that is no longer needed will be deleted or anonymised in accordance with our internal security procedures.
For payment information, we retain only the minimum data necessary to record transaction history. Sensitive payment details are never stored in readable form on our servers.
Information Sharing & User Rights
Third-Party Sharing
3400 does not sell, rent, or trade users' personal information to third parties for marketing purposes. We may share necessary information only with the following parties, and only in limited circumstances:
- Payment providers: Information required to process deposit and withdrawal transactions in RM.
- Statutory authorities: Where required by Malaysian law or a valid court order.
- Technical service providers: Companies that assist us in operating the platform infrastructure, subject to strict confidentiality agreements.
Your Data Rights as a User
As a 3400 platform user, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If your information is inaccurate or outdated, you have the right to request a correction. You can also update certain details directly from your account settings.
- Right to Erasure: Under certain circumstances, you may request the deletion of your personal information, subject to applicable legal retention requirements.
- Right to Object: You have the right to object to the processing of your data for certain purposes beyond what is strictly needed to operate your account.
To exercise any of the rights above, please contact the 3400 support team via the email address listed at the bottom of this page. We will process your request within a reasonable timeframe in accordance with applicable legal requirements.
Policy Updates & How to Reach Us
3400 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The date of the most recent update will always be displayed at the top of this page.
For significant changes, we will notify users via in-account notifications or email. Continued use of the platform following any policy update will be considered acceptance of the latest version of this Privacy Policy.
We encourage users to review this page periodically to stay informed about how 3400 handles their information.
Contact Our Support Team
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
- Email: [email protected]
- Response time: Within 3 business days for privacy-related enquiries
- Language: Bahasa Malaysia and English
For general information about the platform or account assistance, please visit our FAQ which contains answers to frequently asked questions.
Your Privacy Is Our Priority
If you're satisfied with how we handle your data, log in or create a new account at 3400 today and enjoy a safe, secure entertainment experience.